NOTICE OF SHIPMENT BEING TRACED

. Dear [CONTACT NAME],

Your [PRODUCT] was repaired on [DATE] and was shipped via [COMPANY] on [DATE]. We can only assume that the product was lost in transit.

Upon receipt of your letter, we reported the loss immediately to the carrier and they are attempting to locate the parcel. We should have a report back within two weeks.

If we are successful in locating your [PRODUCT], then it will be forwarded to you promptly. If, after two weeks, they have been unsuccessful, we will forward a check to you for the value of the [PRODUCT].

We are sorry for the inconvenience this has caused you.


Sincerely,


Your name
Your title
(800) 123-4567
youremail@yourcompany.com


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NOTICE OF SHIPMENT BEING TRACED